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Shipping & returns

Shipping & returns


SALES REPRESENTATIVE will inform you about possible delivery date

Delivery options

SALES REPRESENTATIVE will offer transport options based the business case. Client can choose transport option GLS, DHL,DPD, Schenker, Slovenia post for groupage. Big shipments can be also handled by our pallet/car transport partners Cargo Partner,Fersped,Intereuropa and others. We offer our best based the current case.

Delivery procedures

If the provider will not be able to fulfill his obligation because the goods will not be available, he will inform the buyer about this and they will agree on the further procedure.

In the event that the provider removes the ordered products on time, he is not responsible for the contractual contractor's overdue delivery period. Delivery is made to the address specified by the user during registration or ordering. In the event that no one is at the address at the time of delivery, the delivery person leaves a notification about the shipment's arrival or about the attempt to hand over the goods.

Return of goods

The buyer's right to withdraw from the contract

  1. The buyer (hereinafter also: the consumer) has the right to notify the provider within 14 days of taking over the goods that he withdraws from the contract, without having to state the reason for his decision.
  2. In order to exercise the right of withdrawal, the consumer must give an unequivocal statement through one of the following options
    • FMC TELCO doo, Letališka 32, 1000 Ljubljana
    • Phone: +386 (0)59 209 300
    • [email protected]

about your decision to withdraw from this contract. For this purpose, the consumer can also optionally use the Form for withdrawing from the contract.

  1. The deadline for withdrawing from the contract (notice of withdrawal from the contract) begins the day after the date of acceptance of the goods ("when the consumer acquires physical possession of the goods or acquires them on behalf of the consumer by a third party who is not the carrier and is designated for this purpose by the consumer" or when contract regarding the delivery of goods consisting of several shipments or pieces: "when the consumer acquires physical possession of the last shipment or piece of goods or acquires it on behalf of the consumer by a third party other than the carrier and designated by the consumer for this purpose").
  2. In order for the deadline for withdrawal from the contract to be taken into account, it is sufficient that the notification regarding the exercise of the consumer's right to withdraw from the contract is sent before the expiry of the withdrawal period from the contract.
  3. With the return form attached to the shipment, the buyer can return the product/goods free of charge through Pošta Slovenije doo. The buyer can also order a return form at the email address [email protected] . If the buyer does not return the product/goods using the form via Pošta Slovenije, the costs of returning the goods are borne by the buyer. In the case of personal collection of the goods, the buyer delivers or sends the goods back to the provider at his own expense.
  4. The goods must be returned to the provider no later than 14 days after the notification of withdrawal from the contract.
  5. The return of the received goods to the provider within the contract withdrawal period is considered a notice of withdrawal from the contract. The customer can return the products by mail to the company's address. It is also possible to make a return in person at the same address, every weekday from 8:00 a.m. to 3:00 p.m.
  6. The buyer must return the received products undamaged and in the same quantity, unless the product is damaged, lost or its quantity has decreased through no fault of the buyer. The consumer is only responsible for the reduced value of the goods due to handling of the goods, which is not absolutely necessary to determine its nature, properties and functioning. If the buyer may have already started using the product or if he has already opened and assembled the individual components of the products, withdrawal from the contract is not possible. The manufacturer of the product also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is an integral part of the product, it must also be attached, namely in the same condition as it was at the time the product was received (that is, undamaged and in an unchanged quantity).
  7. The possibility of withdrawing from the contract does not apply to products/goods that are manufactured according to the exact instructions of the buyer or consumer and adapted to his personal needs.
  8. If the consumer withdraws from this contract, the provider will reimburse him without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal from this contract, all payments received, including delivery costs (except for additional costs due to choosing a type of delivery that is not the most affordable standard offered form of delivery by the company). Thus, FMC TELCO makes the refund using the same means of payment as was used in the execution of the original transaction, unless otherwise agreed (the consumer indicated the use of a different means of payment) or if, due to its nature, payment cannot be provided with the same means of payment. FMC TELCO may withhold payment in the cases and within the time limits set by the Consumer Protection Act.
  9. For each return, in addition to the product, it is necessary to submit a properly and completely completed Return Form and a return label or a copy of the invoice.